Support
How can we help?
Write to us and we will get back to you. In the app you can also send feedback from Settings.
info@odbs.techFrequently asked questions
How do I invite my partner or the nanny?
Open Family in the app and create an invite link or QR code. The person installs Tinytend, opens the link and joins your household with the role you chose.
How do I restore my subscription on a new iPhone?
Sign in with the same account, open the subscription screen and tap Restore purchases. Subscriptions are billed and managed by Apple.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose Tinytend. Cancel at least 24 hours before the renewal date or the end of the trial.
How do I export my data?
In Tinytend open Settings and choose the data export. A copy of your profile, your families and their entries is prepared on our servers; this can take a few minutes.
How do I delete my account?
In Tinytend open Settings and tap Delete account. This takes you out of your family, and the entries you made stay with it. If you own the family, it passes to the parent who has been a member longest; if there is no parent, the family is deleted for everyone in it; if nobody else is in it, the family and its history are deleted at once. This cannot be undone.
How do I withdraw my health data consent?
In Tinytend open Settings and withdraw the consent. Tinytend stops taking new entries from you at once, and your phone no longer receives the family's children and records; what your family already logged stays with the family until it is deleted.
I deleted an entry by mistake.
A deletion that has synced to your family cannot be undone. Log the entry again instead.